Below are listed some additional common per-formance measures not listed in Exhibit 2.1. Which type of employee (senior managers, middle managers, or frontline operations managers) would typically use them? a. Scrap and rework b. Cash flow c. Customer complaints d. Quoted delivery times versus actual delivery times e. Number of suggestions received f. Direct labor cost as a percentage of sales dollars g. Machine downtime h. Production yield i. Employee satisfaction j. Employee turnover Copyright