Below are the benefits of FMEA EXCEPT ___________.

a) increase in customer satisfaction

b) prioritize product/process deficiencies

c) maximize late changes and associated cost

d) document and track actions taken to reduce risk

Which of the following is NOT an example of an external failure cost?

Guarantee and warranty costs.

Loss of customer goodwill affecting future business.

The setting up of statistical acceptance sampling plans.

Cost of providing excessive capability.