Below are three vacant IT positions at my company.

(1) Manager IT Infrastructure

Add ONE duty or responsibility as you would expect to see it in a job description. Think of a KPI not listed below that would inform this role and aid with decision making at this level and discuss - how is the duty and the KPI related?

Group task achievement Low turnover High productivity per employee Problem solving / escalation Company guideline translation

(2) CIO Duties and Responsibilities

Post ONE item that you expect to see in the Duties and Responsibilities section of the CIO's job description. Think of a KPI that would inform this role and aid with decision making at this level and discuss - how is the duty and the KPI related?

Attaining business goals: - Profit - Expense budget reduction - Customer satisfaction - Departmental support - Corporate advancements with IT support - Supporting new initiatives - Clean management - no incidents, no escalations

(3) Director, IT Operations

Post ONE item that you would expect to see in the job description of this position under Duties and Responsibilities. Think of a KPI that would inform this role and aid with decision making at this level and discuss - how is the duty and the KPI related?

Group task achievement High group productivity High morale Budget attainment Expense containment Programs to fill gaps