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Required:

Calculate the total cost of quality last year and this year.

For last year, calculate the cost in each of the four categories as a percent of the total cost of quality.

For this year, calculate the cost in each of the four categories as a percent of the total cost of quality.

$4-$a$.$ Calculate the change in total cost of quality over the two$-$year period.

$4-$b$.$ Is performance trending in a favorable or unfavorable direction?

Complete this question by entering your answers in the tabs below.

Calculate the change in total cost of quality over the two$-$year period.