BEVERAGE CENTER #49 Amber, as you know, the Gould state legislature passed legislation last year allowing alcoholic Center to be sold in retail establishments unil 4:00 a.m. We dont have to dose our shop by 10 p.m. as requred by the previous law However, I am wonderingis economical for us to open until 4.00 a.m. How many additional customers would we get by extending our hours? Would doing so increase our profts? Iwould like you to look into this issue for our downtown location and give me your recommendation Mike King, General Manager of BEVERAGE Center, spoke these words to Amber Wright, his Operations Manager. BEVERAGE is a major beverage retailer. It owns several wine and spirit stores that are part of its alcoholic Center division. Beverage Center #4 is part of this chain of stores owned by the parent company. It is located in the downtown area, and while it has been reasonably profitable in the past, its financial performance has been declining in recent years. A store manager, an assistant manager, and two sales and inventory clerks run the store. The division provides general business and administrative support to each store. These services include purchasing, bookkeeping, economic analysis, and legal advice. To respond to King's request, Amber Wright asked her accountant, Jennifer Kelly, to provide her with some data on the revenue and costs for the store. Specifically, she wanted to know the average purchase per customer and the cost of extending the store hours. Jennifer decided to sample a small set of customer invoices to see what they purchased. She selected two random samples of 30 customens each and analyzed what they had bought and the cost of the items that they had purchased. One sample represented "day customers" (those who purchased before 6:00 p.m.) and the other was for "evening customers" (those who purchased after 6.00 p.m.). Attachment 1 provides this data. During the data presentation, Jennifer remarked, "Amber, there are two other things you should know about extending our hours. First, we will have to pay a 50% overtime bonus to our two night salespeople at the store for any hours after midnight. Second, we will have to invest in a better security system. I estimate that this will cost us approximately $21,000 in construction and rewiring cost. The improvements will have a life of seven years and we depreciate our assets using the straight-line method. The improvements are expected to have no salvage value. After looking at the data collected by Jennifer, Amber Wright decided to experiment with different closing times for the store. Because Amber felt that the store closing was not simply a choice between two options .. 10:00 p.m. and 4:00 a.m.-she asked the Beverage Center #4 store manager to experiment for two weeks each with different closing times. She wanted to know how many customers came in during each hour of business for each closing time. She did this by progressively extending the closing time beyond 10:00 p.m. until 4:00 a.m. Attachment 2 summarizes the results of her experimentation with hours of operation. Her analysis is reproduced in When all of the data was collected, Amber sent her analysis to Mike. Exhibit 1 below