Bibliography 73 Table 2 Estimated Resource Proficiencyes Resources Ken Nick Peggy Peter Roberta Anna Edward Hazel Howard Joyce Susan Stephanie Snyder Inman Rogers Moss Foltz Jackson Osborne Thomas Task Frost Young Vaughn Payne Define Phase 92 95 85 82 Establish Project Goals 98 91 86 83 83 96 18 86 86 84 93 76 Develop Project Charter 88 84 83 89 94 96 83 81 VOC Study 84 97 882885 80 94 78 78 Develop CTQ Tree 75 75 78 94 76 Develop Process Map 78 78 85 88 74 90 92 78 77 79 Stakeholder Analysis 95 90 90 88 Measure Phase 78 Collect Process Data 70 80 85 75 80 84 aNod 77 Develop 72 Calculate DPMO 75 78 80 82 80 Revise Project Charter 90 92 Analyze Phase 85 97 85 88 92 93 Cause and Effect Diagram Summary Statistics and Test 65 65 68 65 8 028 1 8 89 8 8 98 8 d 8 2828 78 Pareto Analysis 80 84 90 61 Regression Analysis 65 70 75 Improve Phase Develop Payoff Matrix 96 90 90 885 8 8 8 Identify Improvements 88 86 90 8 8 8 Develop Training Material 80 85 95 90 72 Control 80 88 73 Develop Checklists 80 88 96 92 95 8 8 09 84 61 Develop SPC Charts 65 78 82 80 93 BO 76 72 95 92 89 Develop Status Reports 90 tasks that the Black Belts are jointly assigned to and the overall 3. How would you recommend this project be organized? Functional project? Pure project? Matrix? Why? quality of the work performed. 4. What criteria would you use in selecting resources to serve Questions on your project team? 1. Explain how you would execute your roles as the project 5. From the available resource pool, who would you select to manager of this project. be on your project team? Why? 2. As the project manager, how would you manage trade-offs? BIBLIOGRAPHY Afzalur, R. M. Managing Conflict in Organizations. Conger, J. A. "The Necessary Art of Persuasion." West-port, CT: Praeger, 1992. Harvard Business Review, May-June 1998. Block, T. R. "The Project Office Phenomenon." PM Net- Dewhurst, H. D. "Project Teams: What Have We work, March 1998. Learned?" PM Network, April 1998. Bolles, D. "The Project Support Office." PM Network, Einhorn, F., C. Marnewick, and J. Meredith. "Achiev- ing Strategic Benefits from Business IT Projects: March 1998. The Critical Importance of Using the Business Case Bradberry, T., and J. Greaves. Emotional Intelligence 2.0. Across the Entire Project Lifetime." International San Diego: TalentSmart, 2009