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BOM Combined Data from King street and Young street Table #1 branch. Retail and Commercial Combined Teller Data: Peak (Monday and Friday) Average service

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BOM Combined Data from King street and Young street Table #1 branch. Retail and Commercial Combined Teller Data: Peak (Monday and Friday) Average service time per Average arrival rate: customers Time customer (minutes) per hour (Peak) 9:00 - 10:00 2.6 220 10:00 - 11:00 2.7 230 11:00 - Noon 3.0 261 Noon - 1:00 3.6 270 1:00-2:00 3.5 280 2:00-3:00 3.2 250 3:00-4:00 3.5 220 4:00 - 5:00 3.5 215

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