Bonnie is the owner of Doggie Day Care, a pet-sitting service. Pet owners bring their dogs to Bonnie's facility, where they are either given private accommodations or are put in a large pen with other dogs. (Private accommodations are more expensive.) Bonnie and her employees feed the dogs twice a day; those dogs in private accommodations are also given two exercise periods per day. Owners pay half the daily fee at the start of the day, and the other half when they pick up the dog at the end of the day; owners must also certify that their dogs have had all required vaccinations. As Bonnie's company is a day care service, no dogs stay the night in her facility. Bonnie accepts cash, checks and major credit cards in payment. Bonnie has approached you, as a consultant, with concerns about the risks her company faces and how she might address them. Explain the concept of a risk/control matrix to Bonnie, then design such a matrix for three risks Bonnie's company must address.