book and page $171/$page $173$ of the ebook. It is located directly above the $12\mathrm{.}9,12\mathrm{.}10,$ and $12\mathrm{.}11$ assignment options listed below.

$2.$ The case begins with an email between Juan Hernandez of Marble Home Makeovers and Nick Jensen of Jensen Chemicals.

Bad News Message Assignments

Students will complete the assignment as indicated below by last name:

Groups $1-3$: $12\mathrm{.}9$ "Writing a Bad$-$News Message about Jensen Chemicals and Hardware Depot"

Groups $4-6$: $12\mathrm{.}10$Writing a Bad$-$News Message about Elimination of Tuition$-$Reimbursement Program"

Groups $7-9$: $12\mathrm{.}11$ "Writing a Bad$-$News Message about Elimination of Elite Customer Program"

Assignment Requirements

Email$/$announcement must be approximately one$-$page in length.

Email$/$announcement must demonstrate use of concepts$/$techniques from Chapter $12.$

All Readability features must be included.

Groups must include two $(2)$ outside research sources which support their decision. Research can be from library databases or Google news$/$alerts$.$ All sources must be recent, reliable, and relevant.

APA in$-$text citation and References list are both required.