Both Stayer (1990), Porath and Pearson (2013) discuss the concept of group norms to develop a culture of teamwork to ensure productivity, improve quality and establish civility. Additionally, the authors' mention the importance of accountability - dealing with issues as they arrive. If you were recently hired to lead a team (or perhaps you are starting your own company) describe 3 Emotionally Intelligent action steps you would take to establish group norms for civil and productive teamwork