Bottleneck (BN) work activity: Effectively limits the capacity of the entire process Can you share an experience where you encountered a bottleneck, and how did you address it? What strategies have you found effective in identifying and eliminating bottlenecks in your work or personal life? Are there any particular industries or sectors that are more prone to bottlenecks, and why? How has technology played a role in either exacerbating or mitigating bottlenecks in various processes