Brian works on your team and Dana works for another team for the same program. Brian's work relies on Dana making a deadline that she has let slip. She tells Brian that she is handling multiple tasks and cannot prioritize the work he needs. Brian expresses frustration that she or her team is not doing enough to ensure that the deadlines are met. You decided to discuss the issue with her team lead. This is an example of which technique to conflict resolution?

1. Direct approach

2. Bargaining

3. Retreat

4. De-emphasis