Brief Overview

The quality of an organization's business continuity plan (BCP) will directly influence how well it performs during a crisis. For example, the city of Springfield, Tennessee,suffered a ransomware attack in 2016.

It was good that the city was able to reinstall its data from backup instead of yielding to the hackers, but the network was still down for several days. A more effective BCP may have kept things up and running throughout the process of recovery.

Activity

Find two recent examples where an organization did not perform well through a crisis because of its BCP:

1. Explain fully the incident that occurred.
2. Describe how it affected the organization.
3. How the organization could have adjusted its BCP to improve performance.