Briefly explain the following Reliability Test.
Cronbach's Alpha Is it > 0.7?
If
Corrected item-total correlation Are all items > 0.3?
If
Reliability Test - Decision Convenience Reliability Statistics Cronbach's Alpha Based Item-Total Statistics on Scale Corrected Squared Cronbach's Cronbach's Standardized Scale Mean if Variance if Item-Total Multiple Alpha if Item Alpha Items N of Items Item Deleted Item Deleted Correlation Correlation Deleted 696 701 3 I can easily determine 11.08 3.146 .526 282 .595 prior to shopping whether 7-Eleven will offer what I need. Deciding to shop at 7- 10.96 2.813 .532 .289 .579 Eleven is quick and easy. I can quickly find 11.07 2.735 488 .238 642 information before I shop to decide if 7- Eleven has what I'm looking for.Reliability Test - Access Convenience . . Reliability Statistics Cronbach's Alpha Based on Item-Total Statistics Cronbach's Standardized Scale Corrected Squared Cronbach's Alpha Items N of Items Scale Mean if Variance if Item-Total Multiple Alpha if Item Item Deleted Item Deleted Correlation Correlation Deleted 609 642 I am able to get to 7- 16.96 5.519 529 .335 .442 Eleven quickly and easily. 7-Eleven offers 17.79 5.948 .185 .092 730 convenient parking. 7-Eleven offers 17.01 5.118 586 .391 388 convenient locations. 7-Eleven offers 16.72 6.356 .353 273 .565 convenient store hours.Reliability Test - Access Convenience Reliability Statistics Cronbach's Alpha Based Item-Total Statistics on Cronbach's Standardized Scale Corrected Squared Cronbach's Alpha Items N of Items Scale Mean if Variance if Item-Total Multiple Alpha if Item 730 729 3 Item Deleted Item Deleted Correlation Correlation Deleted I am able to get to 7- 11.93 2.994 .560 .326 .633 Eleven quickly and easily. 7-Eleven offers 11.98 2.747 599 .363 .584 convenient locations. $4 - 7-Eleven offers 11.68 3.260 500 253 .702 convenient store hours.Reliability Test - Benefit Convenience Reliability Statistics Cronbach's Item-Total Statistics Alpha Based on Scale Corrected Squared Cronbach's Cronbach's Standardized Scale Mean if Variance if Item-Total Multiple Alpha if Item Alpha Items N of Items Item Deleted Item Deleted Correlation Correlation Deleted .772 .775 4 The merchandise I want 16.16 6.437 .541 .362 .735 at 7-Eleven can be located quickly. It is easy to find the 16.23 6.209 591 .381 .711 products I am looking for at 7-Eleven. I can easily get product 16.54 5.528 .567 383 .726 advice at 7-Eleven. #4 - It is easy to evaluate the 16.48 5.814 610 .405 .698 merchandise at 7- Eleven.Reliability Test - Transaction Convenience Reliability Statistics Cronbach's Alpha Based Item-Total Statistics on Standardized Scale Corrected Squared Cronbach's Cronbach's Variance if Item-Total Multiple Alpha if Item Alpha Items N of Items Scale Mean if Item Deleted Item Deleted Correlation Correlation Deleted .741 .751 3 7-Eleven makes it easy 11.50 2.924 .545 .365 680 for me to complete my transaction. I am able to complete 11.47 2.940 .676 .464 .547 my purchase quickly at 7-Eleven. $4 - It takes little time to pay 11.62 2.776 .501 .283 .746 for my purchase at 7- Eleven.Reliability Test - Post-benefit Convenience Reliability Statistics Cronbach's Item-Total Statistics Alpha Based Scale Corrected Squared on Cronbach's Cronbach's Standardized Scale Mean if Variance if Item-Total Multiple Alpha if Item Alpha Items Item Deleted Correlation Deleted N of Items Item Deleted Correlation 844 846 3 It is easy to make 10.44 4.232 .751 566 .742 returns and exchanges at 7-Eleven. 7-Eleven takes care of 10.47 4.688 .697 .499 .797 product exchanges and returns promptly. Any after-purchase 10.27 4.113 .689 .480 .808 I - problems | encounter will be quickly resolved at 7-Eleven.Reliability Test - Customer Satisfaction Reliability Statistics Cronbach's Alpha Based Item-Total Statistics on Cronbach's Standardized Scale Corrected Squared Cronbach's Alpha Items N of Items Scale Mean if Variance if Item-Total Multiple Alpha if Item Item Deleted Item Deleted Correlation Correlation Deleted 821 .822 3 I am pleased with the 11.02 2.554 666 444 .763 overall service at 7- Eleven. Shopping at 7-Eleven is 11.20 2.598 .669 448 .761 a delightful experience. I am completely 11.20 2.279 696 .484 .735 satisfied with the 7- Eleven shopping experience.Reliability Test - Repurchase Intention Reliability Statistics Cronbach's Item-Total Statistics Alpha Based Scale Corrected Squared Cronbach's on Multiple Cronbach's Standardized Scale Mean if Variance if Item-Total Alpha if Item Item Deleted Item Deleted Correlation Correlation Deleted Alpha Items N of Items I plan to do most of my 18.93 34.473 .788 .658 .938 941 942 5 future shopping in 7- Eleven. If I go shopping today, I 18.89 32.837 .806 .701 933 will go to 7-Eleven again. I do most of my 19.25 31.147 .884 788 .919 shopping in 7-Eleven. T - When I go shopping, I 19.21 29.864 868 .820 .923 consider 7-Eleven first. When I go shopping, 7- 19.36 29.509 874 813 922 Eleven is my first choice
