Briefly explain the strategies you would use with complex customer issue when negotiating, communicating and problem solving the issues with the customer, include the following:

A Active listening

b. Questioning techniques

c. Interpreting body language

d. Negotiating a compromising settlement or closing a deal

Explain the importance in having the automotive product and services knowledge relevant to the workplace manufactures or suppliers in order to recommend:

a. Alternative products and services

b. Variations in a limited product and service range