1. Briefly explain why it is important to research, analyse and determine resource requirements when developing an operational plan.
2. Briefly explain why it is important to present resource acquisition proposals effectively.
3. A report can be used to present proposals for resource requirements. List three (3) features of a well-written report.
4. Read the following case study, and give advice to Jim about what information related to intellectual property rights and responsibilities he should have researched before asking the computer technicians to install on the computer generic work-processing and spreadsheet software.

Case study

Jim is an operations manager. The organisation he is working for is currently upgrading their computer systems. This project also requires the replacement of 20 old computers with 30 new ones. After setting up the new computers, Jim asks the computer technicians to install on the computer generic work-processing and spreadsheet software that had been previously purchased.