Bringing people together in an interactive growth over a computer network to suggest alternatives is known as:

Select one:

a.

E-group work

b.

E-advocacy

c.

Electronic brainstorming

d.

Brainstorming

John is collecting information on how well Tassie Tours has done since their new competitor entered the market. John is in what stage of the managerial decision making process?

Select one:

a.

Evaluation and feedback

b.

Implementation of the alternative

c.

Selection of the desired alternative

d.

The generation of alternatives

Tassie Terminal Technology has several strategic business units. Their hand-held computer unit has large market share in this rapidly growing industry. According to the BCG matrix, the hand-held computer business would be classified as:

Select one:

a.

a question mark

b.

a dog

c.

a cash cow

d.

a star

McDonalds has decided that it cannot have its American menu on offer in Hong Kong. It is using a ___________________________________ which is designed to fit the cultural needs of individual countries.

Select one:

a.

export strategy

b.

multidomestic strategy

c.

transnational strategy

d.

global strategy

The 7-Eleven company in Japan has transformed itself from ice making at the beginning of the twentieth century to an expanded retail outlet selling a wide variety of convenience goods. This company has undergone several such ______________________ changes in history.

Select one:

a.

new product

b.

cultural

c.

structural

d.

technological

Imagine Coca cola is conducting a situational analysis. According to its sales, Coca Cola is the largest soft drink company in the world. Pepsi is a new company that has just entered the soft drink market. Within Coke's situational analysis, Pepsi would be classified as a:

Select one:

a.

none of these choices

b.

new entrant

c.

opportunity

d.

threat

________________ change, such as occurred at Kimberly-Clark when they introduced Huggies Pull-Ups, requires many departments such as manufacturing, marketing and research to work together for successful change.

Select one:

a.

Government

b.

Culture/people

c.

New product

d.

Technologica

Everybody makes decisions differently. Some people make decisions by intuition while others like to have as much information as they can gather, they are considered as having an ________________________ style.

Select one:

a.

conceptual

b.

classical

c.

behavioural

d.

analytical

At home I had to decide between red paint or white painted walls. I naturally had to evaluate the alternative and choose the best solution to implement. This is an example of:

Select one:

a.

Decision making

b.

Problem identification

c.

Benchmarking

d.

none of these choices

John is basing his decision on experience with no conscious thought given to the situation at hand. This is known as:

Select one:

a.

Satisficing

b.

Bounded rationality

c.

Intuition

d.

Decision maximisation

The strategy of share market investors diversifying their stocks is important in spreading the risk. Organisations also use this strategy at a corporate level and diversify investment among various businesses or product lines. If 3M has 3,000 products across five different business sectors it is using:

Select one:

a.

functional strategies

b.

growth

c.

retrenchment/recovery

d.

portfolio strategy

There are numerous competitive brands of cosmetics, perfumes, haircare and skin-care products on the market. One such brand is Aveda. To differentiate its products from other similar brands, Aveda focuses on education its customers on general skin and hair care. Its salespeople are trained to answer questions and help customers find solutions. Aveda has used customer education and employee training to part of their human resources management training and education to:

Select one:

a.

prevent product duplication

b.

make efficient use of imitative resources

c. a competitive advantage

d.

eliminate the need for non-substitutable resources

The world would not have evolved to the state it is today without _________________, and management embracing _______________________________.

Select one:

a.

creativity; organisational innovation

b.

none of these choices

c.

synergy; resource deployment

d.

organisational innovation; creativity

Change to the assembly of motor cars at Ford Motor company in the early 20th century saw a change to the system. This change was needed at some point in time, but this will not happen unless management embrace creativity, which is part of ________________________________.

Select one:

a.

none of these choices

b.

organisational networking

c.

organisational innovation

d.

reverse engineering

John is ensuring that this organisational development intervention enhances how well the employees work together:

Select one:

a.

T-groups

b.

Survey feedback

c.

Team building

d.

A large group intervention

In 1999, the National Australia Bank chose to spend a good deal of financial capital and effort to move to global standards in its financial service products. This is an example of the implementation of a(n) _________________ strategy.

Select one:

a.

multidomestic

b.

external

c.

globalisation

d.

internal

Jetstar were unsure of what type of strategy to pursue after Covid-19. They previously had a cost leadership strategy in place. Now they were considering a differentiation strategy. Poor Jetstar were face with a ________________?

Select one:

a.

alternative

b.

decision

c.

plan

d.

strategy

La Broke Uni decided they needed to make some change. They reviewed the financial records and noted that 75% of the salary expense was employees' salaries. They decided deliberately to reduce the company's workforce. What action were they taking?

Select one:

a.

contingent workers

b.

rightsizing

c.

virtual teams

d.

downsizing

Simon thought it was about time he looked at the company's strategy and considered the future. He had heard of a particular approach to reviewing the company's strategy but couldn't think of its name. Help Simon out and advise him of the name:

Select one:

a.

Benchmarking

b.

Setting standards

c.

Control

d.

SWOT analysis

Frank Tyson wanted the English cricket team to be more creative. He organised an ideas session in the Long Room at Lords. If any of these ideas are implemented that is an example of:

Select one:

a.

creativity

b.

development

c.

change

d.

innovation

Kurt Lewin was a master of change management. He knew that forces for and against change need to be understood before achieving changes in behaviour and attitude. He developed a strategy that include:

Select one:

a.

intervention, refreezing and change agent

b.

unfreezing, change agent and freezing

c.

unfreezing, intervention (change) and refreezing

d.

freezing, changing and intervention

John was in trouble. He only had a day to determine if the company needed a new printer based on the data readouts, and his limited knowledge about printers was a cognitive impairment. this is known as:

Select one:

a.

bounded rationality

b.

none of these choices

c.

behavioural reflection theory

d.

satisficing