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British Airways (BA) has implemented the balanced scorecard. Match the following performance indicators to the four balanced scorecard perspectives: Return on invested capital Earnings
British Airways (BA) has implemented the balanced scorecard. Match the following performance indicators to the four balanced scorecard perspectives: Return on invested capital Earnings growth Lost baggage Employee training hours On-time arrivals Percent empty seats Employee turnover Number of frequent flyers Note: Performance indicators may be used for more than one perspective.
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