BSBLDR403- LEAD TEAM EFFECTIVENESS

Write up an action plan of how you will use problem solving processes to understand why they are de-motivated. For example, your plan could contain a list of questions that you will ask them.

Part of your plan is to ask the team to complete a KSA: Knowledge, Skills and Abilities Assessment on your team of three (3) Customer Service staff. You do not have any experience facilitating a KSA and need to prepare a 2min discussion.