BSBLDR414 Online Environment Task A: Participate in a role play You (the student) will play the role of the new Customer service team leader and participate in a role-play. The aim of the role play is to establish a mutual understanding of team purpose, roles, responsibilities and accountabilities. Your trainer/assessor will allocate the role of team members (Fernando, Chaoran and Yuki) to the students in the class. If there are an insufficient number of members in the class, then your trainer/assessor will play multiple roles and switch the role based on the requirements of the role play. During the role-play, Fernando will: Complain that Yuki doesn't speak up for herself when Chaoran is being mean to her and feels Chaoran is stubborn; refusing help, advice. During the role-play, Chaoran will: Complain that Fernando is overly loud and being very opinionated. He believes that Fernando is trying to be the acting team leader and trying to tell him what to do. During the role-play, Yuki will: Complain that Chaoran to be very abrasive in his mannerisms and feels that he is always angry and upset at her. During the role-play, you (the Customer service team leader) will be