BSBLDR522 Manage People Performance

Assessment item:#2- Case scenario and short answer questions

Case Scenario 3 Read the ate and answer the uestions below. it's the end of the tinanciai year at Ted Soitware and it has been successit year for the entire sates and service department. Whit, the emptoyees have made stow but steady progress towards annuai target. Team ieader Jason's coaching approach seems to have made a difference. Staff members seem more motivated and feet as they are going to achieve their team's goats and objectives. 39.01.2132] FNSEIEIEI? ESBLDRJEE Menage People Performance Page 4 they are interacting with customers a tot more, there is iess absenteeism from work, there are fewer incidents between stat}: shitis have improved and the team is generating more sates. a} Keeping the soenario in mind, brainstorm the factors which affect people and their performance in workplaces. b) How does a coaching or group training could help to boost staff performance? 9) Keeping the scenario in mind, brainstorm the factors which affect people and their performance in workplaces. How does a coaching or group training could help to boost staff performance? If team leader Jason wants to create a light work environment for his staff membersr write down the factors he should be considering? Assume one perfomiance standard or performance indicator of the employees of above organization requires training. Develop a trainigg plan to improve the performance of the staff in the identied performance standard. [See a sample training plan from internet and try.r to design vour own] Write down the key issues you need to consider when 1vou think of designing a performance management or continuous improvement plan for an organization? Explain how adequate training is provided to the participants in the performance management and review process before monitoring and evaluating the performance. Explain how 1you ensure the design of performance management and review processes to ensure consistency with Wobjectives and policies. ttmtmttmtmtEnd DI" ASSESSm'E-lnt 2mtmtttt