BSBPRO301 Recommend products and services

Assessment Task 2- Project

PART B

a) List types of sources that can be used to obtain information about an organisation's products and services.

b) Why is it important to inform customers about payment options when providing advice or recommendations about products and services?

c) What important details should you inform your customers regarding packaging and delivery options when providing advice or recommendations about products and services?

d) Outline the key points from a refund and exchange policy that you would explain to customers when providing advice or recommendations about products and services.

e) Explain how informal feedback and complaints can be used to gather verifiable customer feedback about products and services

Discount weekend sale. All tablets reduced by 20% for one weekend only. $2,000 budget for promotion and budget of $10,000 (100 units by $100) in lost sales margin. Weekend sales 100% higher than Budgeted with 250 units being sold. Final actual cost of $19,000 as there were 70 additional units above break- even point that were sold. Needed to sell 180 units to break even. This could affect sales made in subsequent weeks. Promotional budget Retail budget for tablet promotions (May to August) 30 May Hands-on tablet table. Set up 6 devices for public to use. Secure cabling. Organise Wi-Fi Access. Purchase p0pular applications. Win a free tablet competition. Each tablet purchase provides a chance to win another tablet. $6,000 budget with recoup of $3,000 for sale of demonstration tablet devices at the end of the promotion. $2,000 budget for promotional printing and tablet at cost price. Sales for June increased by 30% with 300 units more than budget being sold. Final cost of $6,490- Sales of tablets increased by 100 units for the month. Final actual cost of $2,500. Needed to sell an additional 30 units to break even. There was always a steady stream of people stopping to look and try the table units. Provided sales staff with an opportunity to interact with customers. Needed to sell at least ten additional tablets to break even. Could not collect any data to indicate that additional sales had been driven by the competition