BSBRSK501 - Assessment Task 3

Task 3.1 and Task 3.2

It is six months later, and you are monitoring the implementation of the risk treatments to ensure sufficient qualified staff, a sustainable and efficient workplace and high customer satisfaction. Assume also that both managers participated in a formal, nationally recognised course in management, which they completed over the last six months. You have been provided with the following information by your team, which you will use to monitor the implementation of the action plan: - The new Human Resources Manager has provided you with performance review information for the two Managers in a Performance Review Results Memo, as well as a staff survey conducted to assess employee satisfaction in a Staff Survey Results Memo. - The Marketing Manager has provided you with sales analysis for the last six months in a Sales Data Analysis Memo, as well as a memo about a recent customer survey. Customer Survey Results Memo - The Office Manager has provided you with a Sustainability Report. Sustainability report template provided Assessment task 3 - Instructions Assume that the CEO of NatureCare Products has indicated that he wants you to prioritise treatment of a number of risks as follows: - Inability to attract sufficiently qualified staff One of the risks identified in the risk management plan is the inability to attract sufficiently qualified and knowledgeable staff to manage the new retail stores. The risk treatment identified is to invest in the training and development of existing staff to fulfil this role, at least in the short term. It has been identified that at least two of the existing customer service representatives are interested in taking on this new role. Neither of the two customer service representatives have managerial skills nor knowledge, but they both have excellent company and product knowledge, as well as customer service skills. ' Unsustainable workplace Another risk identified in the risk management plan is increased costs to the business through inefficiencies in resources usage. Given that the business is set to expand, it is of key importance that resources are used sustainably and efficiently. The CEO wants to implement the risk treatment of measuring the company's environmental sustainability and resource usage, commencing with the head office location. - Low customer satisfaction A further risk identified as a priority is the any threat to customer satisfaction. Given that the business is expanding, customer satisfaction will be crucial. The risk treatment identified is to develop a customer questionnaire that can be used to measure customer satisfaction. TASK 3.1 - Write a report on staff training options Review the case study information and then research a range of potential training options for the customer service representatives, including both on and off the job options. Identify at least three suitable options. Then develop a short report outlining your recommended option/s for the training, including a rationale for each recommendation. Include the details of each recommended training option, including a summary of the training to be provided and outcomes, location, costs and duration as applicable. Save this document as Staff Training Report. As a guide, your staff training report should be 1 to 2 pages long. Staff training report template provided TASK 3.2 Undertake an inspection of head office Assume that, given the CEO's concerns, you are to complete an inspection of head office (this will be the American College as the simulated environment) to identify environmental sustainability and resource usage issues and to identify and report on possible solutions. You will therefore undertake an inspection of the American College facility using the environmental sustainability and resource Usage Record Template. Record at least 3 actual or potential environmental sustainability and resource usage issues that you found during activity one. Your assessor will advise you of the date and time of the inspection and will observe you conducting the inspection. Usage Record template provided 14:20 Wed 14 Jun I I - n 56 60% I .