BSBWOR502: Assessment 3 Performance objective For this task, you will demonstrate the skills and knowledge required to develop strategies Assessment description This assessment describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams; this assessment will focus on the knowledge and skills required to develop the team as an effective unit and support team activities. You will address how to monitor performance and provide feedback; develop processes to identify and resolve issues. Note to the student: The following assessment need not focus on any one practice, organisation or business. If you are currently employed then you may structure your responses using examples from your current employment; or you may respond using experiences from a previous employment, or a combination of several workplaces. If you are not employed you may use experiences from previous employment or a workplace you are familiar with. Your responses would include what you would see as most appropriate for that question, as if you were employed. You may use examples from personal and/or social experiences if relevant to the question. If you are not currently working you can research a workplace of your choice; then respond to each of the activity. What you have to do Research and review an existing team in your organisation or one with which you are familiar, and then complete each of the tasks below. Your response should be written to a standard suitable for consideration by your senior managers. Tasks Task 1: Providing feedback - (Approximately 200 words including a & b) a) Before you can provide feedback to your team you need to be able to monitor their actual performance. Identify 3 areas of team performance you would monitor and discuss their importance. LA019830 Assessment 3, Unit code BSBWOR502, Ed 1 New South Wales Technical and Further Education Commission, 2015 (TAFE NSW - WSI), Archive version 1, October 2015 1 b) Identify 2 methods you would use to deliver feedback to team members and discuss why they would be effective Task 2: Develop processes to address issues or conflict - (Approximately 400 words) All teams have issues to resolve, conflicts to manage and problems to solve. Consider a time when you have been working in a team when an issue or conflict between team members arose. Then address the following points: Give a brief description of a performance issue in a workplace. Develop a process to resolve this issue; your process should take into account suitable negotiation and problem solving tools Task 3: Role modelling effective team behaviour - (Approximately 200 words) Discuss how you serve as a role model to your team and other stakeholders? Task 4: Identifying and communicating unresolved issues - (Approximately 800 - 100 words including parts a, b, c, d, e & f) Timat is a national retailing organisation company employing over 15,000 staff members. It has a large management team to oversee its daily operations; including a state manager; regional managers; store managers and team leaders. You are a regional manager; overseeing 4 store managers and 8 team leaders. You hold one virtual meeting a week to stay in touch with your store managers encouraging then to hold a weekly face to face meeting with their team leaders. You also visit the stores at least once a fortnight. The staff and management team are responsible for: Sales and enquiries; Billing and payments Service requests and Managing complement and complaints Over the past month one of the outlets continues to receive a significant number of customer complaints in comparison to all the other outlets. The team appears to be functioning well and working towards their performance plans. You feel the turnover of staff, lack of formal training or poor communication may be the underlying reason for the increase in complaints. You have attempted to work with the store manager to resolve possible issues; however little improvement has occurred. The State Manager has requested a report. Write a short report for your manager on resolution of team performance issues: a) Describe how you will maintain an open communication process between stakeholders (manager, team). b) Describe how you will initiate and maintain this communication process so that input from outside the team could contribute to team performance. c) Describe how you will evaluate team performance and the rationale behind corrective actions in order to provide evidence of your knowledge of: i. group behaviour to build team cohesion 2 LA019830 Assessment 3, Unit code BSBWOR502, Ed 1 New South Wales Technical and Further Education Commission, 2015 (TAFE NSW - WSI), Archive version 1, October 2015 ii. how to support team members to achieve goals through coaching, mentoring, training, etc. iii. resolution techniques or strategies. . d) Describe corrective actions you will take to ensure team goal/s are achieved. e) Evaluate the effectiveness of the proposed corrective action; identify possible concerns and problems that could be raised by internal and external stakeholders. f) What support mechanisms will you put in place for the team? Approximate length: Sufficient to adequately cover the questions above but as a general guide 1700 - 2000 words plus attachments Checklist I have: Completed ALL questions in this assessment task Clearly labelled each part of the report i.e. Task 2 a) Included my name, student number, unit number, assessment number Reviewed and spell checked my document Saved a copy on my own computer. LA019830 Assessment 3, Unit code BSBWOR502, Ed 1 New South Wales Technical and Further Education Commission, 2015 (TAFE NSW - WSI), Archive version 1, October 2015 3