Build a no-fear culture that allows for, and encourages open discussion State clearly in mission and vision documents, that bullying sits outside the company culture and will not be tolerated, operate to a zero-tolerance level Words can be both uplifting or destructive depending on how they are selected and used, teach managers how to use words that motivate, encourage, and thank people, whilst showing them how to avoid words that hurt, frighten, and demotivate their teams give same samples from hospitality industries pls