Burnout is a major concern in human service occupations as it has been linked to turnover, absenteeism, a reduction in the quality of services, numerous physical and psychological disorders, and a disruption in interpersonal relations (Maslach et al. 2001). Child and youth care workers are especially susceptible to burnout as the inherent challenges of working within the life-space of high-risk children and youth causes difficulties in attracting and retaining qualified employees. In the present study, burnout was measured in a group of 87 child and youth care workers from 10 agencies in a Ecuadorian city using the three dimensional model of the Maslach Burnout Inventory (MBI). The MBI conceptualizes burnout as emotional exhaustion, depersonalization, and a lack of a sense of personal accomplishment. Among these child and youth care workers each of the three dimensions of burnout was predicted by a combination of work environment, personality, and social support. Now answer the questions directly related to this case study below.

Q.2.1 What are the variables studied in this study? Make sure to mention all different ones and their levels.