BUS 325 - OPERATIONS MANAGEMENT SEEMSTER 2, 2023-24 ASSIGNMENT QUESTION DEADLINE: 28 TH APRIL, 2024 IN GROUP OF 3 OR INDIVIDUAL UPLOAD IN TURNITIN Maximum word count: 2000 Maximum works 20 marks Assignment Overview Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance. Thus, organizations will be able to considerably meet their internal and external clients' needs in terms of services and product quality and develop an efficient and profitable business. The paper below analyzes how this concept was implemented by British Airways, since it is among the first companies to implement such a program. Anca MADAR, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania, University of Brasov Series V: Economic Sciences Vol. 8 (57) No. 1 2015, Retrieved https://www.proquest.com/openview/e58f2ccf65f623bc97098356adbb5f1b/1?pq- origsite=gscholar&cbl=105975 Case Assignment Requirements Identify the quality problems for British Airways. Summarize the implementation of TQM by British Airways and the outcomes. Provide suggestions to improve implementation and results. Comment on how effective it would be if British Airways employed Six Sigma techniques.