Business Analysis

Case Example: Cafeteria Ordering System Background, Business Opportunity, and Customer Needs A majority of Process Impact employees presently spend an average of 60 minutes per day going to the cafeteria to select, purchase, and eat lunch. About 20 minutes of this time is spent walking to and from the cafeteria, selecting their meals, and paying for their meals by cash or credit card. When employees go out for lunch, they spend an average of 90 minutes off-site. Some employees phone the cafeteria in advance to order a meal to be ready for them to pick up. Employees don't always get the selections they want because the cafeteria runs out of certain items. The cafeteria wastes a significant quantity of food that is not purchased and must be thrown away. These same issues apply to breakfast and supper, although far fewer employees use the cafeteria for those meals than for lunch. Many employees have requested a system that would permit a cafeteria user to order meals on-line, to be delivered to a designated company location at a specified time and date. Such a system would save those employees who use the service considerable time and it would increase the chance of them getting the food items they prefer. This would improve both their quality of work life and their productivity. Knowing what food items customers want in advance would reduce wastage in the cafeteria and would improve the efficiency of cafeteria staff. The future ability for employees to order meals for delivery from local restaurants would make a wider range of choices available to employees and provides the possibility of cost savings through volume purchase agreements with the restaurants. It might also permit Process Impact to have the cafeteria handle only individual lunches, relying on restaurants to fill orders for breakfasts, dinners, special events, and weekend meals.

Tasks:

1. Document business caseinformationin support of aprojectforthe business analysis effort. You will need to make some assumptions.

A) What are the needs and overall product scope?

B) What are the desired outcomes and expected benefits (including financial targets and other quantified results)

C) What are the estimated staffing and anticipated overall costs (Rough estimates will be sufficient for the initial business case, but be thorough in documenting your assumptions.)

D) What is the summary of risks and constraints?

E) A description of a plausible solution that could berecommended,based on the content (stakeholder inputs, requirements, risks...) of earlier assignments.