Business Case and Problem Definition for UniArt Website:

UniArt Technical Works is a newly established maintenance company in UAE. They need to create a website where customers can book their service through the website. The Management invited you, as a system analyst to describe their requirement. In your first meeting, the Manager indicated his need for a website where customers can click to select and book a service, then they can enter their location and details. In addition to customers ability to pick an available time slot to receive a maintenance staff. The management expects that the new system will reduce booking errors, will increase customer satisfaction and increase operational efficiency. They just put one condition that the system must be installed by June 1st (this meeting was in end of January). They expect a full report by end of February with a full detailed planning.

Task 1: Feasibility Study

Describe the results in detail and explain how you reached your conclusions.

I need an answer about the Economic feasibility

answer questions such as the following :

Estimate costs in people ( It staff and users), hardware and equipment, license and fees, formal/informal trainings

Tangible /Intangible costs :

Tangible costs: can be measured in dirhams as a value like software cost, training costs, licenses fees , consulting expenses .

Intangible costs : not measured like low employee morale, decline in customer satisfaction, reputation