Business Case and Problem Definition for UniArt Website:

UniArt Technical Works is a newly established maintenance company in UAE. They need to create a website where customers can book their service through the website.

The Management invited you, as a system analyst to describe their requirement. In your first meeting, the Manager indicated his need for a website where customers can click to select and book a service, then they can enter their location and details. In addition to customers ability to pick an available time slot to receive a maintenance staff.

The management expects that the new system will reduce booking errors, will increase customer satisfaction and increase operational efficiency. They just put one condition that the system must be installed by June 1st (this meeting was in end of January). They expect a full report by end of February with a full detailed planning.

Task 1: Reason for initiating system request and describe existing issues.

Based on above Business Case, analyze the problem, and write a well defined

paragraph on what the reason for initiating system request for UniArt Website.

there are several reasons for initiating system requests which are: improved service, support for new product and services, better performance, more information, stronger control/encryption/security/access level and reduce cost. State which example of system request reason is the request for UniArt Website with convincing arguments describing the existing issues to justify the need for a solution.

Please state if the example is a horizontal or a vertical system.