Business Communication $-$ WI

Utilizing Generative AI for Improved Business Communication

Discussion Topic

Instructions:

Watch the video "Get A Customer Service ChatBot For Your Business" to learn about Al chats that are built into business sites. Keep in mind that this is a promotional videfo from the company so they are trying to sell it to you.

In the discussion below, analyze whether Al Chat services are worth the investment for a business. Are there any improvements you would make or features that you would add? Where do you think that Al Customer Service will be in $5$ years?