Business Functions

Internal and external voice communication with customers in real time

Internal and external e-mail communication with customers via store and forward messaging

Domain Name Server (DNS) for internal and external Internet Protocol (IP) communications

Internet connectivity for e-mail and store and forward customer service

Self-service web site for customer access to information and personal account information

e-Commerce site fore online customer service purchase or scheduling 24 x 7 x 365

Payroll and human resources for employees

Real-time customer service via Web site, e-mail, or telephone requires customer relationship management

Network management and technical support

Marketing and events

Sales orders or customer/student registration

Remote branch office sales-order entry to headquarters

Voice and e-mail communications to remote branches

Accounting and finance support: Accounts payable, Accounts receivable, etc.

Write a four-paragraph executive summary that includes the following:

Goals and purpose of the BIA (unique to your scenario)

Summary of findings (business functions and assessments)

Prioritizations (critical, major, minor, classifications.

IT systems and applications impacted (to support the defined recovery time objectives.