Business Goal: Increase sales by 5% across location and online sales. (SNHU., n.d.) Metric and Performance Measurement - Reviews of financial statements can be used to identify which department is responsible for sales increases and losses. Internal: Business Goal: Support vendor relationships to improve supply base (SNHU., n.d.) Metric and Performance Measurement - keep tabs with scorecards. Example, quantity ordered versus quantity received. Advance shipment notification accuracy and delivery on time performance Customer: Business Goal: Keep existing customers by implementing a rewards program (SNHU., n.d.) Metric and Performance Measurement: 100% Customer Satisfaction; track real-time results from the customers. Learning and Growth: Business Goal: Decrease the amount of turnover rate (SNHU., n.d.) Metric and Performance Measurement