Business law The case considers IBM's Corporate Service Corps (CSC), a program that had become the largest pro bono consulting program in the world. The case describes the program's triple-benefit: leadership training to the brightest young IBMers, brand recognition for IBM in emerging markets, and community improvement in the areas served by IBM's host organizations. As the program entered its second decade in 2016, students are asked to consider how the program can be improved. The case allows faculty to lead a discussion about training, marketing in emerging economies, and various ways of providing social benefit. The case highlights the synergies as well as trade-offs between pursuing these triple benefits.

11 Does aciclovir prevent the chances of developing herpes zoster (shingles) when given during primary infection?

12 How long does it take after vaccination to become immunized against chickenpox and therefore safe to work in infectious areas?

13 Is meticillin-resistant Staphylococcus aureus (MRSA) the only major hospital-acquired infection?

14 Do you have to have antibiotics to get Clostridium difficile infection?

15 Why do some patients with rheumatic fever later progress to chronic rheumatic heart disease?

16 What is the World Health Organization recommendation for the prophylaxis of rheumatic fever after a streptococcal throat infection?

17 Does rheumatic fever have an infectious or an immunological aetiology?

18 Why is migratory polyarthritis found in rheumatic heart disease?

19 Are penicillins still the drug of choice in streptococcal infections (particularly Strep. Pneumoniae)?

20 1. How long can the antistreptolysin-O (ASO) titre remain positive after a streptococcal infection? 2. What is the effect of a suitable antibiotic on the ASO titre, if any?