Business personnel will most likely be involved in some form of project management during their career. One of the most difficu decisions managers must make is identifying the projects in which to invest time, energy, and resources. In decision making it is important to recognize both the tangible and intangible benefits that may result.

The goal of this activity is for you to identify what constitutes a tangible or an intangible benefit.

Instructions: Determine whether each item listed below is a tangible or an intangible benefit.

Decreased expenses

Decreased processing errors

Improved decision making

Decreased response time

Improved community service

Improved goodwill