Business Process Flow Management Responsibility Customer Resource Management Customer Human Resource Training Infrastructure Work Environment Measurement, Analysis and Improvement Customer Feedback Internal Audit Process Product Monitoring Management Review Satisfaction 11/31 Product Realization Requirements Guidance Admission Registration Instruction Library Procurement BAC Material Management Calibration Design and Development Financial Management Medical Dental Clinic Student Affairs and Services Records Management ICT Services Continual Improvement Business Process Flow Management Responsibility Customer Resource Management Customer Human Resource Training Infrastructure Work Environment Measurement, Analysis and Improvement Customer Feedback Internal Audit Process Product Monitoring Management Review Satisfaction 11/31 Product Realization Requirements Guidance Admission Registration Instruction Library Procurement BAC Material Management Calibration Design and Development Financial Management Medical Dental Clinic Student Affairs and Services Records Management ICT Services Continual Improvement