Business Process Mapping (BCP)

Source Metrics Dots Inc had been in CPG (consumer packaged goods) business for many years. They design, purchase, and distribute their products in Canadian and international markets. They had been practicing best practices for purchasing and sourcing their products.

Before their purchasing process begins, they need to follow product development and supplier selection guidelines. In the beginning, their business/sales team identifies a new product and asks their product development (PD) team to create a prototype/sample of the product. After prototype development, the product development team sends that to business/ sales for product design approval. Once the sample is approved PD team sends the sample to the procurement department to look for an ideal supplier.

The procurement department carries out supplier searches. Once they have shortlisted between 5-10 suppliers, they send RFI (Request for Information) to the shortlisted suppliers to know the details about the supplier (Company information, category expertise, certification, production capacity, innovation capability, quality management system, terms of payment, INCOTERM they can offer etc). Once procurement receives the RFI from the suppliers they send that to the Legal & Compliance Department for verification and credit check of the suppliers. After the verification Procurement department reaches out to the vetted suppliers and sends them the approved sample for price quotation and pre-production sample. Once procurement receives the sample and price quotation, they send that sample to the PD team for sample approval and to Finance for price approval. Once procurement gets approvals from both departments, they draft the purchase order with all specifications/requirements (Payment, Shipping, Product specification) and send that to the supplier. Requirement: Prepare a swim lane chart for the product development and procurement process of Source Metrics Dots Inc. Flow chart templet att.