Businesses use Porter's Five Forces to determine how well companies will be able to generate a profit. To create and implement a successful strategic route, companies will take these five forces into consideration. Which of the following is a good representation of the power of customers? A company changes its return policy to allow a 90-day return window after customers' complaints. A local florist fears a new online florist, so they begin to offer same-day delivery for all bouquets. A sushi restaurant begins to offer home delivery after a local grocery store offers to deliver their own inhouse sushi. A company changes its bill-payment policy to pay all vendors within 30 days and avoid surcharges