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Businesses used to have receptionists whose main job was to answer the telephone and book appointments. Many businesses have stopped this practice and have automated

Businesses used to have receptionists whose main job was to answer the telephone and book appointments. Many businesses have stopped this practice and have automated online appointment software embedded in their websites. Some businesses have automated chat features and even voice prompts. Explore in details the latest trends in regards to these changes with in-text citations and references at the end of the discussion.

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