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Buster customer service department follows up on customer complaints by telephone inquiry. Last quarter the department initiated 1 5 , 2 0 0 calls and

Buster customer service department follows up on customer complaints by telephone inquiry. Last quarter the department initiated 15,200 calls and incurred costs of $357,200. Of these calls, 4,230 were for the company's wholesale operation; the remainder was for the retail division. Costs allocated to the retail division are:
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$99,405.
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