By the time I was employed for four months, I realised that members from other departments came to me and asked me to relay messages to the shop employees. When I asked why they were delegating this task to me, they said I spoke the same language as the shop employees. Increasingly, I became the messenger for the office to shop floor communications. One morning, George called me into his office and complimented me on the levels of customer service and the improvements that had been achieved. As we talked, I mentioned that we could not have done it without John's help. "He really knows his stuff, and he is good", I said. I suggested that we consider him for some type of promotion. I also hoped that this would be a positive gesture that would improve the communication between the office and the shop floor. George turned and pulled out a flyer from his desk: "Here is a management skills seminar. Do you think we should send John to it?" "That is a great idea!", I exclaimed. "Perhaps it would be good if he were to hear to receive the news from you directly, George." George agreed, and after discussing some other issues, we parted company. That afternoon, John came into my office, upset and ready to quit. "After all my effort and work, you guys are sending me for training seminars. So, am I not good enough for you folks?" Question A: What symptoms in this case suggest that something has gone wrong? [Marks: 10] Question B: Explain the causes for these symptoms, using your knowledge of perception and perceptual errors. [Marks: 7]