Byrne

Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth.

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Part 1

Byrne Corporation
Balanced Scorecard Report
For Quarter Ended December 31
Perspective:				Goal
Objective KPI		Goal	Actual	Achieved?
Financial:
Customer:

Data table More info Through its strategic management planning process, Byrne Corporation has selected two specific objectives for each of the four perspectives, these specific objectives are listed in the following table. Specific Objective 1. Increase Return on Investment (ROI). 2. Improve production efficiency. 3. Improve employee product knowledge. 4. Increase number of customers. 5. Develop new core products. 6. Increase market share. 7. Increase gross margin. 8. Improve employee job satisfaction. Byre Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Byrne Corporation has collected for the past quarter. A B 1 KPI Goal Actual 2 Hours of employee training provided 2,400 2,375 3 Number of new core products 19 21 4 ROI 23% 19% Employee turnover rate (# of employees leaving company - # 5 of total employees) 8% 6 Gross margin growth percentage 28% 27% 7 Market share percentage 17% 15% 8 Number of units produced per hour 7.0 7.1 9 Number of customers 120,000 130,000 7%