C Return to call 4) 01:54 Caselet 1 escaped the need for communication skills for e rest of his life. But alas! He was wrong again. While discharging the responsibility as bank ma ager, Arvind knew his facts and figures well. B he didn't know how to deal with customers. His body language, dressing and speaking and Viste ing skills were never good enough. A bank gets a kinds of customers in a day: people speaking di ferent languages, coming from different ethnictie, and with different problems. Arvind failed with them. His job was at stake. Then it dawnet on him that he could never make a good caree with bad communication skills. He needed develop these skills as soon as possible. Communication Skills for Life as managing director of a big nationalised bank. In the year 2014, the year of his promotion to the post of managing director, Arvind recovered several bad debts and made a profit of nearly Rs 10 million for his regional branch. This profit was the highest in 15 years for the branch, a remarkable achievement for Arvind. He always dreamt of reaching this posi- tion and bringing a big change in the economics of the bank he had been working for almost two decades now. Arvind Bhattacharya was a big shot banker, serving However, looking at the way he developed as a person since his childhood, it was not easy for Arvind to reach this far in his career. When he was a child, his parents did not arrange better school- ing for him. He was sent to an ordinary local school where no attention was paid to the personality development and communication skills of students. Consequently he could not communicate a full sen- tence in English without stammering. His body lan- guage was also pathetic. Ultimately, Arvind took admission in a part-time course for communication and interpersonal skin development. He would work at the bank in the day and attend the course class in the evenino The course coupled with intensive self-practice helped him change the way he spoke, improve his body language. His entire personality changed By the end of the course, he emerged a different However, serious drawbacks in his personality, Arvind being good at studies qualified for the best engineering institute in the country through a national entrance test. During his bachelor's course, he kept a good grade. But the good grade did not help him sail through placements. The reason was obvious - his lack of communication skills! Earlier he was simply ignorant about this stark reality of his personality, but now it stared him in the face, crushing him down. person, more confident and articulate. He felt he could deal with anyone, and that was, in fact, true Days and years passed. The curve of this new improved banker saw an exponential growth, put- ting him in the managing director's post. And, this happened thanks to his perseverance to master communication skills! Questions Disappointed, Arvind he decided to go for a career in banking. He figured it out that it was easy for him to be a banker because it only required clearing an entrance test to get posted as a bank manager in a good government bank. His interpersonal com- munication skills were not going to be assessed in the test. Soon enough, Arvind passed one such test and was appointed as manager in a reputed bank. His joy knew no bounds. He thought he had 1. Describe the important components of co munication skills that Arvind lacked. 2. Why do you think it was necessary Arvind to develop communication skills if had to stay and grow in the corpor world? 3. Are good communication skills necess only for progress in one's professional Justify your answer.