C$)$ Suggest any six strategic management quality improvement strategies that can help

Samsung stay afloat of global competition in the Electronics industry. $(18$ marks$)..$

Six strategic management quality improvement strategies that can help Samsung stay ahead in the global competition within the Electronics industry:

Continuous Improvement Culture:

Create a culture of continuous improvement throughout the organisation by encouraging employees at all levels to identify and implement quality improvement ideas. This policy takes a proactive approach to quality management, allowing Samsung to constantly improve its products and processes.

For example, Samsung can form cross$-$functional quality improvement teams to regularly assess and optimize manufacturing processes to reduce faults and increase product reliability. Samsung can implement a suggestion program where employees can submit ideas for improving product quality or manufacturing methods. Employees, for example, can suggest solutions to reduce faults on assembly lines by streamlining operations.

Employees can benefit from regular training sessions on quality improvement approaches such as Lean Six Sigma, which will allow them to identify and reduce waste in their specific sectors$.$

Total Quality Management $($TQM$)$:

Implement a thorough TQM strategy that incorporates quality principles throughout all aspects of the organisation. TQM focuses on customer satisfaction, employee involvement, and continual improvement. Samsung can implement quality measures, conduct frequent performance evaluations, and teach personnel quality management principles. By using TQM$,$ Samsung guarantees that quality is embedded in its organizational culture and processes.

For Example, Samsung can set up a quality management system that includes frequent audits and reviews to verify compliance with quality standards and identify areas for improvement. Quality circles can be formed by bringing together personnel from various departments to address quality concerns and provide solutions.

Supply Chain Collaboration:

Collaborate closely with suppliers to improve the quality and dependability of sourced components and materials. Samsung may collaborate closely with its suppliers to develop quality standards, perform joint inspections, and exchange best practices.

For example, Samsung can collaborate closely with key suppliers to develop cooperative quality improvement programs. Samsung can teach and support suppliers in improving their quality management systems, resulting in higher$-$quality inputs for Samsung's production operations. In this case, Samsung can work with a battery supplier to develop tight quality control methods to avoid battery$-$related concerns. Again Supplier scorecards can be used to assess and evaluate suppliers' performance against quality indicators like as defect rates and on$-$time delivery.

Advanced Quality Planning:

Use advanced quality planning approaches to identify and address potential quality concerns in the product development and production processes. Samsung can use methodologies like Failure Mode and Effects Analysis $($FMEA$)$ and Design for Six Sigma $($DFSS$)$ to proactively detect and fix possible faults or quality issues during the design stage. This strategy helps to prevent quality issues and saves the expense of rework or recalls.

Customer$-$Centric Approach:

Focus on knowing and meeting the requirements and expectations of your customers. Samsung can do market research, customer surveys, and feedback methods to gain insights into customer preferences, satisfaction levels, and developing trends. By incorporating consumer feedback into the product development and quality improvement processes, Samsung can meet customer expectations while maintaining a competitive advantage.

For Example. Samsung can conduct customer satisfaction surveys to get information about product quality and features. The findings can assist drive product development and prioritize areas for quality improvement. Samsung can proactively communicate with customers via online forums or social media platforms to address their concerns and gain insight into potential quality issues.

please perfect these points by citing in texting scholar to argue and support the points. Pick from $2017$ to date dont forget the end texting as well