- C surveymonkey.com/r/86N6DLC Update : Healthcare operations do not benefit from Relational Coordination Leaders need credibility to encourage teamwork OOO ooo SWA leaders focus on the big picture and leave small problems to line workers * 7. Aspects of work that require Relational Coordination (pick all that apply): Workers doing tasks remotely Uncertainty Long term projects Time Constraints Task Interdependence Unionized labor * 8. Yet More True or False, at least according to The Southwest Airlines Way? True False SWA has few frontline leaders in order to be more efficient and let workers take responsibility Technical workers do not need relational coordination skills Fire workers that do not fit into a collaborative culture No other airlines tried to improve their hiring and training Conflicts should be avoided to maintain relationships Hire more operations agents even though on paper it is inefficient Boundary Spanners can be people American employees spend a lot of time working the system so they don't get blamed for things The Southwest A....pdf A CN prep (1)-- CN prep._ newfactors2.pdf MIDTERM_3_.p....pdf Show All X- C surveymonkey.com/r/86N6DLC Update : for things SWA has good labor relations because it has no unions O * 9. Match the attempt to follow SWA practices with the Airline JetBlue United American Continental Implemented many O policies, but without unions O O O Teams dominated by Pilots O O O O Designed a new Shuttle system but could not O O O O sustain enthusiasm for it Initiatives undercut by the abandonment of short-haul O O O O routes Alienated premium-class passengers with reduced O O O O amenities I should not be here, go back Next Powered by SurveyMonkey See how easy it is to create a survey. The Southwest A....pdf CN prep (1)-_ CN prep-_ newfactors2.pdf MIDTERM_3_.p....pdf Show All X- C surveymonkey.com/r/86N6DLC Update : * 4. True or False, at least according to The Southwest Airlines Way? True False SWA's value proposition can be stated as good service, a good fare, and be there on time O SWA laid off employees after 9/11, but only because they had to O SWA benefits a lot from fast turnaround because of its short flights Short haul flights are intrinsically cheaper in $/mi * 5. The following strategies are used by SWA to simplify operations (choose all that are true) No meals, only snacks No checked baggage Using only one type of aircraft Not assigning seats ahead of time Selling all tickets for the same price Flying to smaller airports Outsourcing ticketing and baggage handling * 6. More True or False, at least according to The Southwest Airlines Way? True False American shares information on flight delays with all stakeholders O At SWA "everyone knows what everyone else is doing" Mutual respect is practiced effectively at both SWA and American. O Relational coordination helps some, but does not have a statistically significant impact O on the bottom line The Southwest A....pdf A CN prep (1)-_ CN prep-_ newfactors2.pdf MIDTERM_3_.p....pdf Show All X