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a$.$ What forces of change both internal and external drove H&B$\text{'}$s need to change?

b$.$ We can think of many reasons why employees may resist change. Develop and share a list of at least $5$ reasons why managers might resist change. Do you think it is harder for employees or management to change, in order for an organization to adapt to changing environmental conditions? Explain your answer.

c$.$ Identify the various difficulties that H&B encountered during their change process.d$.$ Read Kotter's $8$ Steps for Leading Organizational Change...just Google "Kotter $8$ Steps for Change" and select the link from the Kotter International site. How well $($or not$)$ did H&B follow each of Kotter's $8$ Steps?

e$.$ What could H&B have done better$/$differently $($using Kotter's $8$ steps$)$ to avoid the difficulties they encountered?

f$.$ Do you agree that a new data system was needed or do you think that improvements to the existing system$/$processes would have been as effective in achieving the desired results?