Cafferty Corporation is preparing its balanced scorecard for the past quarter. The balanced Scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) (Click the icon to view KPIs and corresponding data.) Read the requirement. Cafferty Corporation Balanced Scorecard Report For Quarter Ended December 31 Goal Perspective: Objective KPI Goal Actual Achieved? Financial: Customer: i -X More Info Through its strategic management planning process, Cafferty Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase gross margin. 2. Improve post-sales service. 3. Improve employee product knowledge. 4. Increase number of customers. 5. Improve production efficiency. 6. Increase customer retention. 7. Increase Return on Investment (ROI). 8. Improve employee job satisfaction. Print Done the requirement. Data Table -X Requirement Cafferty Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Cafferty Corporation has collected for the past quarter. A B Prepare a balanced Scorecard report for Cafferty Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress towards each objective. There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced Scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: # = number.) 1 1 KPI Goal Actual 2,225 2,250 7.0 7.2 29% 24% Print Done 5%. 7% 2 Hours of employee training provided 3 Number of units produced per hour 4 Gross margin growth percentage 5 Employee turnover rate (# of employees leaving company total # of employees) 6 ROI 7 Number of repeat customers 8 Average repair time (number of days) 9 Number of customers 26% 19% 98,000 104.000 1,4 1.5 125,000 110.000 Print Done