Question
Calculate the CLV for the customer in segments A, B, and C, and state which customer will have a higher lifetime value. Assume identical customer
Calculate the CLV for the customer in segments A, B, and C, and state which customer will have a higher lifetime value. Assume identical customer acquisition costs across all segments. Show your calculations as to how you arrived at your answer.
Customer in Segment A | Customer in Segment B | Customer in Segment C |
Stays active in a market for N=3 years Gross margin$17,000 in year 1 $10,000 in years 23 Retention rate = 80 % Firm discount rate = 10%.
|
Stays active in a market for N=3 years Gross margin$8,000 in years 1-3 Retention rate = 80 % Firm discount rate = 10%.
|
Stays active in a market for N=3 years Gross margin$17,000 in year 1 $10,000 in years 23 Retention rate = 90 % Firm discount rate = 10%. |
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started