Calculate the cycle time, Processing time, cycle time efficiency, and cost of the the university admission process is described below. Please show all workings and state answers clearly.

Find cycle time - Formula/procedure use - Final answer - Cycle time should be written in minutes.

Find Processing time - Formula/procedure use - Final answer - Processing time should be written in minutes.

Find Cycle time efficiency - Formula/procedure use - Final answer (2 marks). - Cycle time efficiency should be written as a percentage.

Find Cost - Formula/procedure use - Final answer - Cost should be written in .

In order to apply for admission, students first fill in an online form. Online applications are recorded in an information system to which all staff members involved in the admissions process have access. After a student has submitted the online form, a PDF document is generated and the student is requested to download it, sign it, and send it by post together with the required documents, which include: certified copies of previous degree and academic transcripts, results of English language test, curriculum vitae, two reference letters. When these documents are received by the admissions office, an officer checks the completeness of the documents. If any document is missing, an email is sent to the student. The student has to send the missing documents by post. Assuming the application is complete, the admissions office sends the certified copies of the degrees to an academic recognition agency, which checks the degrees and gives an assessment of their validity and equivalence in terms of local education standards. This agency requires that all documents be sent to it by post, and that all documents be certified copies of the originals. The agency sends back its assessment to the university by post as well. Assuming the degree verification is successful, the English language test results are then checked online by an officer at the admissions office. If the validity of the English language test results cannot be verified, the application is rejected (such notifications of rejection are sent by email). Once all documents of a given student have been validated, the admissions office forwards these documents by internal mail to the corresponding academic committee responsible for deciding whether to offer admission or not. The committee makes its decision based on the academic degrees and transcripts, the CV, and the reference letters. The committee meets once every three months to examine all applications that are ready for academic assessment at the time of the meeting. At the end of the committee meeting, the chair of the committee notifies the admissions office of the selection outcomes. This notification includes a list of admitted and rejected candidates. A few days later, the admissions office notifies the outcome to each candidate via email. Additionally, successful candidates are sent a confirmation letter by post.

Assuming that: The process starts when an online application is submitted. It takes on average 2 weeks (after the online application is submitted) for the documents to arrive to the students service by post. The check for completeness of documents takes about 10 min. In 20% of the cases, the completeness check reveals that some documents are missing. In this case, an email is sent to the student automatically by the university admission management system based on the input provided by the international students officer during the completeness check. A student services officer spends on average 10 min to put the degrees and transcripts in an envelope and to send them to the academic recognition agency. The time it takes to send the degrees and transcripts to the academic recognition agency and to receive back a response is 2 weeks on average. About 10% of applications are rejected after the academic recognition assessment. The university pays a fee of e 5 each time it requests the academic recognition agency to accept an application. Checking the English language test results takes 1 day on average, but the officer who performs the check only spends 10 min on average per check. This language test check is free. About 10% of applications are rejected after the English language test. It takes on average 2 weeks between the time students service sends the copy of an application to the committee members and the moment the committee makes a decision (accept or reject). On average, the committee spends 1 h examining each application. It takes on average 2 days (after the decision is made by the academic committee) for the students service to record the academic committees decision in the university admission management system. Recording a decision takes on average 2 min. Once a decision is recorded, a notification is automatically sent to the student. The hourly cost of the officers at the international students office is e 50. The hourly cost of the academic committee (as a whole) is e 200