Calculate the Process Performance, Pp and Ppk, based on the time the Doctor spends with the patient. Student will be able to compare current Process performance to Capability Study performed for process improvements. Tint: drawing a picture of the data based on a Normal Curve may help student visualize if data is skewed when evaluating population distribution. Use UCL = 60 minutes and LCL = 0 Minutes. In Healthcare LCL will frequently be "O" Pp = (Upper Spec - Target Value)/(6*Standard Deviation) Ppk = (Upper Spec - Mean)/(3*Standard Deviation)